Refunds &
Returns

Returns

Eligible items may be returned within 30 days of delivery. They must be unused, unaltered, and in their original condition and packaging.

Contact us with your order number before mailing a return. Customers pay return postage unless an item arrived damaged or incorrect. Original shipping is non-refundable unless the return is due to our error.

Approved refunds are issued to the original payment method after inspection; bank processing times vary.

Refund Processing

Once an eligible return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method.

Bank and payment-provider processing times vary. Original shipping charges are non-refundable unless the return is required because an item arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

Contact us within 48 hours of delivery with your order number and clear photographs of the item, packaging, and shipping label. Please keep the packaging until the matter is resolved.

After review, we will arrange an appropriate replacement or refund and cover necessary return costs when the issue is ours.

Items That Cannot Be Returned

For safety, hygiene, and the nature of limited goods, we cannot accept returns of:

Natural Variation

Crystals, botanicals, wood, ceramics, and artisan-made objects naturally vary in color, shape, pattern, texture, and size. These one-of-a-kind characteristics are part of their beauty and are not considered defects.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will gladly help when we can, but cancellation cannot be guaranteed once an order has entered processing or shipped.